Trauma-informed care is “grounded in an understanding of and responsiveness to the impact of trauma, that emphasizes physical, psychological, and emotional safety for both providers and survivors, and that creates opportunities for survivors to rebuild a sense of control and empowerment.” (Hopper, Bassuk, & Olivet, 2010)
Becoming trauma-informed helps the person accessing a service, the person delivering it, and the service culture itself.
Principles of a trauma-informed approach:
- Trustworthiness and transparency
- Peer support and mutual self-help
- Collaboration and mutuality
- Empowerment, voice, and choice
- Cultural, historical, and gender issues
The trauma-informed approach to care at HB:
- Respond to the underlying NEED rather than react to the BEHAVIOR
- Think… “What happened to them?” (Instead of “What is wrong with them?”)
- We ask all staff/volunteers to assess if you are witnessing:
- Stress behavior, or
- Skill that was never learned?
- Read the signs and reframe the behavior so that you respond in a trauma-informed manner
- Actively resist re-traumatization!