MEDICAL CLINIC VOLUNTEER
Clinic volunteers are integral to clinic workflow and are often the first person with whom a patient interacts in the Medical Clinic. They become the face of the organization and set the tone for the patient experience
Job responsibilities
Includes, but are not limited to:
- Checking patients in
- Obtaining vitals
- Preparing exam rooms
- Specimen testing
- Assisting providers and staff
Position Requirements
- 18 years or older
- Self-motivated, detail-oriented, dependable, compassionate and non-judgmental
- Bilingual and/or Spanish proficiency preferred but not mandatory
- Can ideally make a 1 year commitment (Minimum 6 consecutive months commitment required.)
- Minimum of ONE shift per week
- Must attend a mandatory orientation and complete 3 on-site trainings prior to working independently.
Clinic Shifts
- Monday – Friday from 8:00 am – 12:00 pm
- Monday – Thursday from 1:00 pm – 5:00 pm
NAVIGATOR
The experience of shadowing providers is available through the Clinic Navigator role.
Job responsibilities
Includes these but not limited to:
- Assisting the provider in navigating the electronic medical record (EMR)
- Entering information into the EMR as directed by the provider
- Researching medication cost and availability as requested by the provider
- Assisting with procedures, e.g. IUD insertions, PAPs, wound care, etc.
- Locating information for review – previous notes, lab results etc.
- Facilitating workflow by completing documentation in EHR needed for ordering labs, imaging, and referrals as indicated by the provider
Position Requirements
- Four consecutive months of volunteering as a Medical Clinic Volunteer are required prior to being considered for Navigator training
- Minimum 6 consecutive months commitment required.
- ONE 4 hour shift per week is required
Clinic Shifts
- Monday – Friday from 8:00 am – 12:00 pm
- Monday – Thursday from 1:00 pm – 5:00 pm
REGISTRATION VOLUNTEER
All those seeking services at Health Brigade must be interviewed to determine if they meet the criteria established by Federal Poverty Guidelines. Registration Volunteers assist clients in providing the necessary information and in completing the registration packet. Registration volunteers are an essential part of the Health Brigade team and must be discreet, respectful, non-judgmental and patient. Detailed training is provided so that Registration Volunteers can assist in the patient intake process.
Job Responsibilities
- Clearly explain the intake process
- Assist clients in completing registration forms
- Discuss sensitive financial matters
- Enter demographic information and scan and upload documents into the Electronic Health Records
Position Requirements
- 18 years or older
- Excellent interpersonal and communication skills
- Bilingual and/or Spanish proficiency preferred but not mandatory
- Basic computer competency
- Ideally one year commitment
- One shift per week
Registration Shifts
- Monday (English session) from 9:00 am – 12:00 pm
- Tuesday (English session) from 9:00 am – 12:00 pm or 1:00 pm – 4:00 pm
- Wednesday (Spanish session) from 9:00 am – 12:00 pm
- Thursday (Spanish session) from 9:00 am – 12:00 pm or 1:00 pm – 4:00 pm
SPANISH INTERPRETER
Health Brigade serves many individuals with Limited English Proficiency.
Bilingual volunteers provide interpretation for Medical appointments, Mental Health appointments, and during other interactions between Health Brigade representatives and clients as needed. This position enables us to provide quality care to all of our patients and clients, regardless of language barriers.
Position Requirements
- Spanish proficiency
- 18 years or older
- Excellent interpersonal skills
- Comfortable discussing sensitive or personal issues
- Able to understand and present information of a medical or technical nature.
- 6 months minimum commitment
- Weekly 4 hour shift(s)
Job responsibilities
- Volunteer accurately interprets the conversation between patient/client and Health Brigade representative.
- Volunteer acts as broker to navigate cultural differences between the patient/client and Health Brigade representative as needed.
HEALTH OUTREACH SPECIALIST VOLUNTEER
Health Outreach Specialist Volunteers work closely with our Health Outreach & Advocacy Services to provide health information and HIV testing to the greater Richmond area. From sexual health to promoting clinic services, Health Outreach serves the community by providing an open invitation to services. Volunteers assist with tabling, handing out condoms and information about safe sexual practices, and provide administrative support for HIV testing in the community.
Volunteers for this position must be self-motivated, dependable, outgoing and friendly, open to discussing issues related to sex and sexuality, compassionate and non-judgmental in their dealing with the populations we serve. This position has a minimum commitment of 6 months with 2-4 volunteer sessions per month.
COMPREHENSIVE HARM REDUCTION PROGRAM SUPPORT
The Comprehensive Harm Reduction (CHR) program provides services to community members with substance use disorder. The CHR Program Support volunteer assists the program through preparing supplies, supporting the CHR Program Co-Coordinators, and potentially interacting directly with clients.
Job responsibilities
- Stocking inventory of newly received supplies
- Assists in assembling kits and bags for distribution at onsite and mobile needle exchanges
- Support data management and record keeping
- (If allowed, eventually) assisting at needle exchange events in the community
- Must be comfortable interacting with people with substance and/or opioid use disorder
- Must be comfortable handling syringes and using supplies
Working conditions
Work is performed in an interior office environment
Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for approximately three (3) hours per day
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